| Vision | To be the best company with commitment to business excellence and sustainability. |
| Mission | The world's most trusted provider of electronic components. |
| Corporate culture | To strive for the declared goals in management philosophy and mission, the company shall further develop its founding spirit of Integrity, Practicality, Innovation and Service and convert the guidelines of Unity, Harmony and High Efficiency formulated in 2007 into a precise corporate culture and unfold the credos as follows: |
1. Integrity and understanding
The company shall treat the employees and upstream customers and downstream suppliers with integrity. Following this logic, we vow to construct TXC’s corporate culture on a high degree of professional moral standard. This is of foremost importance in the Rule of Conduct.
Following growth of the market the company will become more and more internationalized and with customers and employees of different languages, cultures and nationalities joining Taiwan TXC, colleagues should show mutual respect for differences along the way toward internationalization.
2. Concern for employees
Being employee-centric the company shall strive to protect employee benefits and create a more harmonious, interesting and challenging working environment for employees in a bid to attract and retain the outstanding talents.
3. Positive thinking and enthusiasm
There are always operation risk and internal and external competitive pressure in enterprise operation. In facing changes in the environment and work requirements, employees are expected to use positive thinking to deal with environmental changes and varying demands and followed changes in action and in psychology.
Active participation in the various internal and external events of the company and only through participation in the company’s various events can they enhance the company’s identification and sense of belonging and also improve employees’ internal and external human relations.
4. Encourage innovation and award result
Continuous operation hinges on continuous innovations and innovation calls for employees’ continuous learning and breakthrough of conventional thinking. The company encourages employees to aggressively learn new knowledge and create new products or service models.
Employees should strive to advance toward the set goals in performance and the company will openly reward and encourage employees with specific contributions. Arduous learning and practical contributions are two sides of the same coin.
5. Respect discipline and promote teamwork
Employees should place emphasis on the group and not the individual; the individual conduct should be disciplined. The purpose of discipline is not to control but to provide a guideline for employees to follow so that they are well disciplined in creations and autonomy.
The era of the hero is gone forever. Even the most talented employee needs the support of others to gain achievements. We can only bring about synergy of the team by bringing into play the power of every individual. A closed working mode cannot possibly effectively bring into play the company’s existing resources.
6. Our mission is for customer satisfaction
The purpose of a company’s existence is to serve customers. We must therefore make every effort to meet customer demands. In fact, the customer can discharge every employee of the company simply by working with another supplier.
7. Objective thinking and respect for professionalism
A company’s success calls for the synergy of all employees. When colleagues differ in function or concept they should use the logic of objective thinking, show consideration for others, discard biases, return to the intrinsic issues and find solutions to avoid wastage of resources.
The professionalism of colleagues represents values of the individual and the company. Employees should acquire professional knowledge through self-learning and fully bring into play the capability of the colleagues, share the knowledge with other coworkers on the knowledge management platform so as to enhance the entire technological level.
8. Look toward the future and implement it today
Today is the extension of the past and the future is the result of today’s efforts. Colleagues should map out their future strategy, broaden their vision and pool today’s efforts to a planned direction. Only thus can you reap what you have planted.
All plans shall be implemented today. Plans and changes are closely interrelated; past efforts shall be linked with today’s efforts to make things possible in the future. Timely devotion and current cultivation are an indispensable link.
9. Delegate power and take up responsibility
The growth of an enterprise comes from integrated capability for professional division of labor. Colleagues should have the courage and determination to assume success and failure of the delegated job instead of shirking responsibility to the upper or to the lower levels. Jobs delegated by the company represent power and responsibility. The basic expectation for yourself and your subordinates is to show trust.
The delegation of jobs and the exercise of power are both blades of the same knife; we can take up still greater duties only if we can take up the current responsibilities and accomplish the tasks under current conditions.
10. Soft communication and aggressive action
The company strives to create an open communication environment to facilitate building of an open management model. Colleagues should communicate with an honest, frank and good-intention mind and listen to other people’s suggestions to make improvement. The best way to communicate is to listen and avoid listening to selective persons.
Our enterprise is people-oriented, meaning that its system, SOP, operation and progress are all completed by our associates in service. Therefore, the spiritual indicators of the enterprise culture of TXC Corporation focus on adjusting the ideas of our associates. It also means that after 33 years of market experience, the enterprise has to be more affirmative and persist in moving forward along the six perspectives in order for the associates to realize the reality of “You will be eliminated if you do not compete; you will be disqualified if you do not work hard.” Hence the spirit that set the foundation of TXC Corporation can be revitalized and thus deepen the enterprise culture into the minds of our associates.
“This is the best of times, this is the worst of times…We have everything ahead, we have nothing ahead!” In an era of political turbulence and economic shocks, the best opportunities do exist. However, this is no doubt the worst time for enterprises that have bad resilience! Facing an era exploding with messages from the internet, everything is available ahead. On the contrary, for enterprises that have vague prospects and are lacking developmental direction, it will be an era with nothing available for them! Facing the future, “we have to be better than good” and “we have to face competition and engage in challenges”. Enterprise executives should have the leadership of “holding burning hearts high and illuminating the way of the people” and face the uncertain future with the perseverance of “win or die”. One would not be eliminated if one stays competitive and only through constant hard work can one prevail! Facing customers is our common direction while reviewing ourselves is an indispensable act of self-critical reflection. The following is the elaboration of our enterprise spirit:
I. Innovation, Optimization, Improvement and Learning
An enterprise requires products that respond to the demands of the market in order to achieve its long term growth and the niche of its products or services has to be innovative in order to differentiate itself from its competitors and further attract customers. However, pure limitation has its limits and newly developed products and services have to be strictly examined by the market before they can establish their foothold. Therefore, consistently optimizing existing procedures and methods with different ways in order to achieve progressive improvement and renovating adjustment is a basic concept that associates have to possess in their daily work.
The aspiration for innovation and optimization cannot be done behind closed doors and can only be achieved through continuously improving themselves and learning. By absorbing experience and learning from seniors, one can achieve the efficacy of self-adjustment and reinforcing weakness. Given that the time it takes for learning is incompressible, one can accumulate more energy if one learns earlier and thus creates new ideas and methods. Only through constant learning, pondering, practicing and implementation can one repeatedly give feedback to themselves and achieve personal development, thus allowing the enterprise to develop with them.
II. Deliver its Mission and Work Together as One
An enterprise has its purposes and destiny. Given that an enterprise is a profit-oriented business entity, one of its major missions is to gain profit and any enterprise that does not gain profit is sinful. In order for an enterprise to gain profit, demanding associates to reach set goals and missions is a necessary process. Whether the missions are delivered or not is closely related to the survival and sustainable development of the enterprise. An enterprise that is not growing is an indication towards decline and one that shows no improvement is a symbol of an outdated enterprise. Therefore, all associates have to bear in mind that they should deliver the missions they were given boldly.
An enterprise is composed of people who work together to reach common goals and share common progress. In order to reach the goals, associates should bear the ideas of working together with righteousness and everybody is the cause and effect of one another. If one succeeds, all succeed; of one fails, all fail. If they work together only due to interests, they will leave each other once the interests disappear. In order to preserve the lasting common belief of an enterprise, it should have the righteousness to combine everybody together as one and thus achieve the interest everyone pursues under such consolidation. Given that the profits are gained through everybody’s hard work, they should be shared among all. An enterprise that is combined only through interests will definitely dissolve eventually. Only an enterprise with righteousness and ideas and one that is willing to share its profits can further develop itself and last forever.
III. Team Work and Credit those with Meritorious Service
To achieve the common goal of an enterprise, it takes team work and not fighting alone. The reason for upstream and downstream industry integration is to utilize the concept of gang fighting to achieve advantageous status. Any actions that promote team work are conducive to the continuous development and profit gaining of the enterprise. On the contrary, any uncooperative attitude or ideas will harm the development and profit gaining of the enterprise and have to be eliminated by all means. Putting the team and not oneself as number one priority is the foundation for the success of modern enterprises. In order to form a team, one has to abandon any personal preconceived ideas. Only through the power of cooperation and consolidation can the enterprise encounter the great transformation pressure of the external environment.
The profits of an enterprise are the progress of all and should be shared between everybody! However, during the process of profit gaining, different participants will definitely have different degrees of contribution. Those with meritorious service should be credited and those without should not claim credit. Similarly, those with credit cannot be arrogant and those without should not lay their faults on others. Team progress results from the collaboration of resources and all members walking in the same direction. Therefore, profits that were gained due to team work should be shared by the whole team and sharing progress with each other should be the consensus of all team members.
IV. Stay Humble, Self-Reflection and Cooperate to Create Win-Win Situation
Growing originates from a learning heart, staying humble and not being complacent. Also, being humble is built on respecting your competitors and seniors. Among them, one has to especially revere the new knowledge and professionalism of this industry in order to conduct self-reflection, self-criticism, and review and improve one’s misbehaviors and weaknesses. Confucius encouraged himself by examining himself three times a day with the intention to reflect on himself in order to further enhance learning motivation, enhance his knowledge, and be a more valuable person to ones around him. By being humble, one knows their weaknesses; while on the other hand, being arrogant makes one complacent. “One who knows their weaknesses is willing to learn, while one who feels ashamed of asking questions is complacent.” The key to success or failure is whether one knows how to be humble or not.
When one is humble, they know their weaknesses; when one knows their weaknesses, they know how to cooperate as a team. After all, Cannikin Law has it that everybody should know how to make up for each other’s deficiencies and trust each other in order to achieve the greatest common interest. In addition to that, since each one has their strengths and weaknesses, they should appreciate other’s strengths and merits and understand their own weaknesses and shortcomings in order to abandon heroism, learn how to cooperate with one another, and further create synergism through mutual respect and support. Cooperation will gain one more competitive advantages and eventually result in the progress of a win-win situation.
V. Customer First and Work More to Get More
Customers are the only reason an enterprise exists. Therefore, understanding, taking hold of and satisfying the needs of customers are the ultimate reasons for enterprise operations. Respecting customers and upholding the concept of customer first are creeds that an enterprise and its associates should uphold. An enterprise has connections with customers through its products and services. This implies that the cornerstone of customer first is to satisfy customer needs through the connection and supports of customer representatives and various systems in order for the enterprise to consistently exist and gain profits. As long as customers purchase their demands at other places, it is equivalent to firing any associate in the enterprise.
Enterprises that gain profits by making business with customers should reasonably distribute the profits. The standard of calculation should take the process of providing products and services in order to satisfy customers into consideration and the distribution should use actual degree of contribution as its calculation standard. After all, an enterprise contains main and supportive functions and solves customer problems through vertical linking and cross-department collaboration in order to comprehensively present its enterprise value and be accepted by customers. Ones who substantially contributed more, not those who contributed more just by appearance, should be taken into consideration in the first place during the profit production and distributing process.
VI. Form Good Affinities and be Inclusive
Enterprise image originates from the demonstration of enterprise behaviors, such as enterprise logos, associate behaviors and so on. Keeping a good enterprise image to maintain the relationships with customers and suppliers requires the common devotion and cherishment of all associates. Enterprise image comes from internal and external reputations which originate from the implementation and practices of overall image by the associates. Good affinities can only be obtained through continuous endeavoring. The more good affinities formed through constant connection with customers, manufacturers and associates, the higher the chances of success.
An industrial value chain is formed by the upstream and downstream and the market exists within a global village. An enterprise is definitely composed of associates with different features, so they have to realize their differences, understand each other’s point of standpoints, and accept each other’s perspectives. Only with an inclusive, tolerant and understanding heart can all associates march towards common goals. The success of an enterprise comes from the effective integration of internal resources and the fully support of external resources. Wise men know themselves while fools stay complacent. Only by respecting differences and being understanding can one achieve inclusiveness, thus gathering all energies to accomplish missions and goals.
This Code of Conduct is the property of TXC. and all rights are reserved.